Frequently Asked Questions
General Questions
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If your question is not answered by our FAQ, then please contact us
If your question is not answered by our FAQ, then please contact us
Software update (4.1.0)
Release date: September 28, 2010
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- What is SendYourFiles and why do I want to use it?
- How secure is SendYourFiles?
- Can I protect files I e-mail and backup with a password?
- How can I delete files which I have e-mailed?
- Doesn't e-mailing large files clutter up the recipients mailbox?
- What will happen when I exceed my monthly limit?
- Forgot your password? Get it here.
- Does SendYourFiles use my current e-mail address or do I get a new one?
- Does the recipient need a SendYourFiles account or special software to receive the files that I send?
- Why are my files being transferred so slow?
- Does SendYourFiles make my computer slower?
- Can I send files to multiple recipients using a single e-mail?
- How do I know if the recipient has downloaded the files I sent?
- Which kind of files can I send?
Questions about the SendYourFiles Backup software
- How long does a backup take?
- How can I find out how much storage is in use and how much I have remaining?
- What happens if my internet connection has hick up during a backup upload
- Can I use SendYourFiles Backup behind a proxy server?
- Which operating systems does SendYourFiles Backup support
- Is SendYourFiles Backup secure?
- How can I migrate to data to a new computer?
- How can I restore my data?
- How do I free up storage space?
Questions about the SendYourFiles Email software
- I don't use Outlook or Outlook Express - can I still install the SendYourFiles software?
- Which operating systems does the SendYourFiles software support?
- Can I still send regular attachments after installing SendYourFiles?
- Do I need to change my Outlook e-mail settings when I want to use SendYourFiles?
- How can I uninstall the SendYourFiles software?
- Does SendYourFiles work behind a firewall?
- The software says it can't connect on port 443 what can I do about this?
- Can I install the SendYourFiles on multiple PC's and with the same account?
- How can I cancel a transfer that is in progress?
- How can I see how much time is left before the files are sent?
- In my active processes list I see a process named "OESYFplugin.exe", what does that do?
Questions about SendYourFiles web-mail
Questions about your subscription
SendYourFiles business features
- Does SendYourFiles work with Exchange server?
- Is SendYourFiles compatible with a Terminal server or Citrix environment?
- How many users does SendYourFiles support?
- Is there an easy way to deploy the SendYourFiles software on a large network?
- Can I add my company logo and colors?
- Where can I configure which users have access to the my account?
- About usage statistics
- I know how to send files but can I receive large files too?